Refund Policy

Our commitment to customer satisfaction includes a clear and fair refund policy.

Last updated: January 19, 2026

Refund Eligibility

You may be eligible for a refund under the following conditions:

  • •Software Products: Within 7 days of purchase if unused
  • •Cloud Services: Within 15 days of activation
  • •AMC Services: Pro-rated refund for unused months
  • •Custom Development: Case-by-case basis

Non-Refundable Items

The following items are generally non-refundable:

  • •Used Software Licenses: Once activated or accessed
  • •Custom Development: After project completion
  • •Training Services: Once attended or materials accessed
  • •Third-party Costs: Domain registration, hosting fees

Refund Process

To request a refund, please follow these steps:

  1. 1Contact our support team via email or phone
  2. 2Provide your order details and reason for refund
  3. 3Our team will review your request within 3-5 business days
  4. 4Approved refunds will be processed within 7-10 business days

Refund Methods

Refunds will be processed using the original payment method:

  • •Credit/Debit Card: Refunded to original card
  • •Bank Transfer: Refunded to source account
  • •UPI: Refunded to original UPI ID
  • •Cash: Not available for refunds
Note: Processing time may vary depending on your bank or payment provider.

Special Cases

Service Disruptions

If our services experience significant downtime affecting your business operations:

  • •Pro-rated refund for affected period
  • •Additional service credits as compensation

Product Defects

If you encounter technical issues with our software:

  • •Full refund if issue cannot be resolved within 15 days
  • •Alternative solution or upgrade at no additional cost

Change of Mind

For software purchases where you simply change your mind:

  • •Full refund if software hasn't been downloaded or activated
  • •80% refund if downloaded but not used

Customer Support

Our dedicated support team is here to help with refund requests:

Email: lokeshksaini5@gmail.com

Response within 24 hours

Phone: +91 82955 67999

Mon-Sat, 9:30 AM - 6:30 PM

WhatsApp: +91 82955 67999

Quick support for urgent issues

Important Notes

  • •Refund requests must be made within the specified timeframes
  • •Original purchase receipt or proof of payment required
  • •Refund processing time may vary by payment method
  • •Bank charges, if any, will be deducted from refund amount
  • •We reserve the right to modify this policy with prior notice